1. Introduction
Welcome to SiteSync AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered construction plan analysis and building intelligence services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
We collect several types of information from and about users of our Service:
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or create a user profile
- Upload project files, drawings, or other documents
- Contact us for support or inquiries
- Subscribe to our newsletter or marketing communications
- Participate in surveys or feedback requests
This information may include your name, email address, company name, job title, phone number, billing address, and payment information.
2.2 Project Data and Files
When you use our Service, we collect and process the project files, drawings, specifications, and other documents you upload. This includes:
- Architectural plans and drawings
- Structural drawings and specifications
- Building component data
- Project metadata and related documentation
We process this data solely for the purpose of providing our analysis services. Your project data is stored securely and is never shared with third parties without your explicit consent.
2.3 Usage Information
We automatically collect certain information about your use of our Service, including:
- Device information (IP address, browser type, operating system)
- Usage patterns and interactions with our Service
- Log files and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI analysis services
- Communication: To respond to your inquiries, provide customer support, and send service-related notifications
- Account Management: To manage your account, process payments, and maintain your user profile
- Security: To protect against fraud, unauthorized access, and other security threats
- Analytics: To analyze usage patterns and improve our Service
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: With your consent, to send you promotional materials and updates about our Service
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data in transit is encrypted using TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption
- Access Controls: We use role-based access controls and multi-factor authentication to limit access to your data
- Secure Infrastructure: Our Service is hosted on secure, SOC 2 Type II compliant cloud infrastructure
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Data Isolation: Your project files are processed in isolated, secure environments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention and Deletion
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Project Files: Your uploaded project files are automatically deleted after processing unless you explicitly request retention or have an active subscription
- Account Information: We retain your account information for as long as your account is active or as needed to provide you with our Service
- Legal Requirements: We may retain certain information as required by law or for legitimate business purposes
You may request deletion of your data at any time by contacting us at hello@sitesyncai.com. We will process your request in accordance with applicable data protection laws.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers, payment processors, and analytics services
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others
- With Your Consent: We may share information with your explicit consent or at your direction
All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to access and receive a copy of your personal information
- Correction: You can update or correct inaccurate information through your account settings or by contacting us
- Deletion: You may request deletion of your personal information, subject to certain legal exceptions
- Portability: You have the right to receive your data in a structured, commonly used format
- Objection: You may object to certain processing activities, such as marketing communications
- Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent for processing
To exercise these rights, please contact us at hello@sitesyncai.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant data protection authorities.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending an email notification to the address associated with your account
- Displaying a prominent notice on our Service
The "Last updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of our Service after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SiteSync AI
Email: hello@sitesyncai.com
We are committed to addressing your privacy concerns and will respond to your inquiry as soon as possible.